Pricing for municipalities of all sizes
Choose the hosted plan that best fits your city’s population and requirements. All plans include our core 311 functionality and customized support options.
All paid plans include a 30-day satisfaction guarantee. Annual billing.
Town
$10,000per year
Up to 25,000 residents
500 monthly service requests
✓Basic 311 Functionality
✓Customer Support
✓Knowledge/CMS Integration
✓Site Design Customization
✓User Management
✓Notifications (SMS, Email)
✓Reporting
SLA: 99% Uptime
Email support (business hours)
Small City
$25,000per year
Up to 100,000 residents
2,000 monthly service requests
Everything from previous plans plus:
✓Access Management Integration
SLA: 99.5% Uptime
24-48hr Ticket Response
MOST POPULAR
Medium City
$50,000per year
Up to 500,000 residents
10,000 monthly service requests
Everything from previous plans plus:
✓Asset Inspections Routing
✓Crowdsource Asset Inspection
✓311 De-Duplication
✓Testing Suite
SLA: 99.9% Uptime
Next-day Support
Large City
Custom
Any population size
Custom service request volume
Everything from previous plans plus:
✓Premium Agents Source Code
✓Multi-tenant for Related Organizations
SLA: 99.9% Uptime
24×7 Phone Support