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Pricing for municipalities of all sizes

Choose the hosted plan that best fits your city’s population and requirements. All plans include our core 311 functionality and customized support options.
All paid plans include a 30-day satisfaction guarantee. Annual billing.

Town

$10,000per year
Town
Up to 25,000 residents
500 monthly service requests
✓Basic 311 Functionality
✓Customer Support
✓Knowledge/CMS Integration
✓Site Design Customization
✓User Management
✓Notifications (SMS, Email)
✓Reporting
SLA: 99% Uptime
Email support (business hours)
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Small City

$25,000per year
Small City
Up to 100,000 residents
2,000 monthly service requests
Everything from previous plans plus:
✓Access Management Integration
 
 
 
 
 
SLA: 99.5% Uptime
24-48hr Ticket Response
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Medium City

$50,000per year
Medium City
Up to 500,000 residents
10,000 monthly service requests
Everything from previous plans plus:
✓Asset Inspections Routing
✓Crowdsource Asset Inspection
✓311 De-Duplication
✓Testing Suite
 
 
SLA: 99.9% Uptime
Next-day Support
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Large City

Custom
Town
Any population size
Custom service request volume
Everything from previous plans plus:
✓Premium Agents Source Code
✓Multi-tenant for Related Organizations
 
 
 
 
SLA: 99.9% Uptime
24×7 Phone Support
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