PRIVACY POLICY

Civilized AI is a Delaware Corporation.

This Privacy Policy describes Civilized AI’s ("Company") practices regarding information we collect about you and the choices available to you regarding such information through our various services, including ChatNOLA.org and FixNOLA.net. For purposes of this Privacy Policy, unless otherwise stated, "information" or "personal information" means information relating to an identified or identifiable individual.

This Privacy Policy applies to information we collect where we control the purposes and means of processing, specifically information we collect through any of our websites, emails, or other online services that link to this Privacy Policy (the "Service") or other sources identified below. Please note that your use of the Service is subject to our Terms of Use.

This Privacy Policy does not apply to:

1. the practices of third parties we do not control
2. information that has been anonymized or, to the extent permitted by law, deidentified

For our contact details, see the Contact Us section below.

This section describes the information we collect and how we collect it.

When you use the Service, you may be asked to provide information to us, such as when you create an account. The categories of information we collect in this context include:

1. Contact Identifiers, including your name, email address and phone number.
2. Account credentials, including your username, password, password hints, and other information for authentication or account access.
3. Content, including content within any messages you send to us (including through chat, email, text, or over the phone, feedback, questions, or survey responses) or publicly post on the Service.

Please do not provide any information that we do not request.

When you use the Service, we and third parties we work with automatically collect information from your browser or device. The categories of information we automatically collect in this context include:

1. Device identifiers, including your device’s IP address.
2. Device information, including your device’s operating software and browser (e.g., type, version, and configuration), internet service provider, and regional and language settings.
3. Internet activity, including information about your browsing history and interactions, such as the features you use, pages you visit, content you view, time of day you browse, and referring and exiting pages.
4. Non-precise location data, such as location derived from an IP address or data that indicates a city or postal code level

This information is automatically collected through cookies and other tracking technologies incorporated into our Service, as described below:

1. Cookies. Cookies are browser-based text files which are dropped on your browser when you visit a website, or open or click on an email. There are various types of cookies, including session cookies (which are cookies that expire when you close your browser) and persistent cookies (which are cookies that do not expire until a set expiration date or you manually delete them). Cookies may be first party (which are cookies served directly by us) or third party (which are cookies served by third parties we work with).

We may also use voice processing technologies. With your consent, we may get access to the microphone on your device and collect audio to effectuate an instruction or request by you. We only maintain audio long enough to complete your instruction or request and then immediately delete it. We may use and retain non-audio data associated with the collection, including transcriptions of calls you make with us, for additional purposes such as data analytics and in accordance with this Privacy Policy.

We also collect information from other sources. The categories of other sources from which we collect information include:

1. Third party vendors and related parties we work with in connection with receiving analytics, security, and fraud prevention services.
2. Social media platforms with which you interact. For example, when you engage with our content on social media (such as through our brand page or direct messages), we may collect information such as your contact identifiers and any comments you provide. We may also receive additional information from the social media platform that you have authorized the platform to disclose to us. If you publicly reference our Service on social media (such as by tagging us or using a hashtag associated with us in a post), we may use your reference on or in connection with our Service.
3. Data providers, such as licensors of private and public databases.
4. Public sources, such as information in the public domain.

We infer new information from other information we collect, including to provide or maintain our Service.

We do not collect information that may be considered sensitive under applicable law.

Our purposes for collecting and using information include:

1. Providing services. We collect and use information to provide services to you, including to operate the Service, establish and maintain your account, and provide support.
2. Personalizing your experience. We collect and use information to personalize your experience and show you content we believe you will find interesting.
3. Communications. We collect and use information to communicate with you about updates, security alerts, changes to policies, and other transactional messages, including by email, and, where you opt-in, text and push notification when you opt-in. We do not send messages to you for marketing purposes.
4. Analytics. We collect and use information to understand trends, usage, and activities, for example through surveys you respond to and tracking technologies that we incorporate into the Service.
5. Improvements. We collect and use information to develop and improve our services.
6. Security and enforcement. We collect and use information to prevent, detect, investigate, and address fraud, breach of policies or terms, or threats or harm.
7. At your direction or with your consent. We collect and use information for additional purposes where you direct us to use it in a certain way or with notice to you and your consent.
8. Non-personal information. Sometimes we anonymize or deidentify information, including information collected from your communications with us through our chat function, so it is no longer considered personal information under applicable law. Where we deidentify information, we commit to maintain and use the deidentified information in deidentified form and not attempt to reidentify it. We may use non-personal information for any purpose to the extent permitted by applicable law.

To exercise choice around our collection and use, see Your Privacy Choices below.

We disclose the information we collect for the purposes described in this Privacy Policy. The categories of persons to whom we disclose information include:

1. Service providers. Many of the third parties we work are service providers that collect and process information on our behalf. Service providers perform services for us such as natural language processing, payment processing, data analytics, website hosting, and technical support. To the extent required by law, we contractually prohibit our service providers from processing information they collect on our behalf for purposes other than performing services for us, although we may permit them to use non-personal information for any purpose to the extent permitted by applicable law.
2. Third party vendors and related parties. Some of the third parties we work with independently control the purposes and means of processing your information.
3. Affiliates. We disclose information to our affiliates and related entities, including where they act as our service providers subject to this Privacy Policy or use the information in accordance with their own privacy policies.
4. The public. We disclose information you make public, such as information in your profile or that you post on public boards. Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information, subject to any rights you have under applicable law.
5. Government Entities. We disclose information to certain local and state government entities in connection with our Service, including for the government entities to review reports and make repairs. We do not disclose personal information about users or accountholders to these government entities.
6. Recipients in a merger or acquisition. We disclose information in connection with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
7. Recipients for security and enforcement. We disclose information to comply with the law or other legal process, and where required, in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also disclose information to protect the rights, property, life, health, security and safety of us, the Service or anyone else.
8. Recipients at your direction or with your consent. We disclose information where you direct us to or with notice to you and your consent.
9. Non-personal information. We may disclose non-personal information for any purpose to the extent permitted by applicable law.

Our Service may link to, or be incorporated into, websites and online services controlled by third parties, including those of government entities. In addition, we may integrate technologies into our Service, including those disclosed in the Collection section above, controlled by third parties. Except where third parties act as our service providers, they, and not us, control the purposes and means of processing any information they collect from you, and you should contact them directly to address any concerns you have about their processing. Third party data practices are subject to their own policies and disclosures, including what information they collect, your choices, and whether they store information in the U.S. or elsewhere. We encourage you to familiarize yourself with and consult their privacy policies and terms of use.

In connection with providing services to our government entity, we collect and use information on their behalf ("government entity data"). For example, we may collect and process information in order to facilitate your service requests, maintain and administer your accounts, respond to your questions, comply with your requests, and otherwise comply with the law. Government entity data has historically included contact identifiers, characteristics or demographics, commercial or transactions information, device identifiers, device information, internet activity, and non-precise location data, among other information. Our processing of government entity data as a processor or service provider is governed by the terms of our service agreements with government entity, and not this Privacy Policy. We are not responsible for how government entities treat the information we collect on their behalf, and we recommend you review their privacy policies and terms. In the event we are permitted to process government entity data for our own purposes, we will process the government entity data in accordance with the practices described in this Privacy Policy.

This section describes the choices available to you regarding your information.

You can opt-out of receiving certain communications from us as follows:

1. Emails. To stop receiving emails, change your communication preferences through your account settings, follow the unsubscribe instructions near the bottom of such emails, communicate your preference to us through our chat function, or email us at as set out in the Contact Us section below with the word UNSUBSCRIBE in the subject field of the email. Please note that you cannot opt out of transactional emails.
2. Texts and calls. To stop receiving texts, text “STOP” in response to any text message you receive from us or contact us as set out in the Contact Us section below and specify you want to opt-out of text messages. To stop receiving calls, request opt-out during any call you receive from us or contact us as set out in the Contact Us section below and specify you want to opt-out of calls. You may also request to opt-out of receiving texts or calls by communicating your preference to us through our chat function.

If you have an account with us, you can delete your account by notifying us of your intent by email at contact@civilized.ai. We will address your request in accordance with our data retention practices. We may retain certain information collected through your communications with us in de-identified or anonymized form. We will use administrative and technical controls designed to prevent re-identification of de-identified information.

The Service is not directed toward children under 13 years old, and we do not knowingly collect personal information (as that term is defined by the U.S. Children’s Privacy Protection Act, or "COPPA") from children. If you are a parent or guardian and believe we have collected personal information from children, please contact us as set out in the Contact Us section below. We will delete the personal information in accordance with COPPA.

We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Please note that transmission via the internet is not completely secure and we cannot guarantee the security of information about you.

We retain information for the length of time that is reasonably necessary for the purpose for which it was collected, and as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

We are based in the U.S. If you are located outside the U.S., please be aware that your information may be transferred to and processed in the U.S. or another country where we operate. Where required by applicable law, we will provide appropriate safeguards for data transfers.

We reserve the right to revise and reissue this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy. Your continued use of our Service indicates your consent to the Privacy Policy then posted. If the changes are material, we may provide additional notice to you, such as through email or prominent notice on the Service.

The controller under this Privacy Policy is:

If you have questions about our practices regarding your information or have trouble accessing this Privacy Policy, please contact us at the postal address or email address above. To exercise choice available to you, please use the designated methods listed in this Privacy Policy.