Make city services easier for everyone.
Faster answers. Shorter wait times. More capacity for city staff. AI Coordinators™ connect your current staff, systems, and expertise without replacing anything.
The $50 billion problem.
Cities spend billions each year on tech that promises to fix everything—by replacing old systems. 50% of those projects fail.
$50B
Annual GovTech spending
20+
Disconnected systems per city
50%
Traditional project failure rate
18mo
Traditional project implementation time
The Real Problem
Cities have disconnected systems. Permits don’t talk to zoning, residents don’t speak “government,” staff ignore gaps, and knowledge leaves if they do.
The Wrong Solution
Traditional vendors say, “Migrate to our platform.” But cities can’t—and shouldn’t have to replace systems built over decades and millions of dollars.
What Cities Need
A coordination layer that connects your existing systems—one solution that makes your people, software, and processes work together seamlessly.
Coordinate, don't replace.
We're building AI Coordinators™ that sit above your existing infrastructure and make it work together - without disrupting a single system or retraining a single employee.
Traditional GovTech
- Replace all your systems
- 18-36 month implementations
- $2M+ per 50k population
- Retrain the entire staff
- Massive operational disruption
- 50% chance of failure
Civilized Coordinators
- Work with what you have
- Deploy in days, not years
- A fraction of the cost
- No staff retraining needed
- Zero operational disruption
- Start small, scale at your pace
You have everything you need.
You don't need to replace your departments, systems or staff. You need intelligent coordination that keeps everything moving safely and efficiently. Let us help you.
Learn more about our approachStart with answers for free.
The Answer Coordinator is our free entry point. Try it, see the impact, then decide if you want more sophisticated coordination.
Answer Coordinator
Answer constituent questions using only your approved data sources. When the Coordinator doesn't know something, it says so - and alerts your team to fill the gap and provides a draft response for your approval.
What it does:
- Answers questions from any queryable, public-facing source e.g. website, permit portal, etc.
- Works 24/7 in 70+ languages
- Never hallucinates or makes up answers
- Identifies knowledge gaps in your documentation
- Reduces call volume and wait times
Why free? Every resident and business owner deserves instant answers to basic questions. We make money when cities need more - solving complex problems, not answering simple ones.
Ready for more? Add paid Coordinators.
Add Coordinators for multi-step processes, cross-department
workflows, and turn requests that currently take days into minutes.
311 Coordinator
Streamline 311 requests. Residents describe issues in plain language or upload a photo. The Coordinator categorizes, routes, and tracks - reducing 5-step forms to one conversation.
What it does:
- Accepts requests in natural conversation (70+ languages)
- Analyzes image uploads to understand the issue and its category
- Intelligently categorizes and routes to departments
- Residents can ask for their request status in real-time
- Integrates with existing 311 systems
This is a paid product. The 311 Coordinator includes setup, integration, and ongoing support. Pricing is population-based.
More Coordinators coming soon
- Permit Coordinator: Pre-validates applications across departments to prevent rejections.
- License Assistant: Guides businesses through multi-department licensing processes.
- Custom Workflows: Coordinate any complex process across your systems.
Enterprise-Grade Security & Trust.
Built on industry-leading infrastructure with comprehensive
compliance and protection for municipal operations.
Cloud infrastructure with proven reliability and security.
Comprehensive liability protection validates our security controls and commitment.
Automatic daily backups with sub-hour recovery goals for business continuity.
The platform we're building.
Today, Coordinators answer questions and route service requests. Tomorrow, they handle multi-step workflows across departments. Eventually, they become the coordination layer for all city services.
Our vision.
A future business owner asks: "How do I start a food truck?"
Today, that's a 6-month nightmare across 6 departments with a 20% rejection rate.
With full AI coordination: The system checks their eligibility across all departments simultaneously. It identifies every requirement, pre-fills applications using existing city data, spots potential rejections before they happen, and guides them through the entire process in days instead of months. In 70+ languages, 24/7.
Same city systems. Same staff. Same processes. But coordinated intelligently for the first time.
That's AI coordination fully deployed.
Built by people who understand coordination.
Matt and Silviu built TurboSquid in post-Katrina New Orleans into the world's largest 3D model marketplace and exited for $75M in 2021. During those years, Matt spent eight of them (2010-2018) volunteering inside New Orleans City Hall, discovering firsthand why government technology is so broken and laying the groundwork for a solution that challenges everything the $100B+ GovTech industry believes.
Matt's thesis: Government's problem isn't technology. It's coordination. Civilized is so confident in this approach that they're giving away their AI Answer Coordinator for free.
Ready to coordinate your city services?
Deploy the Answer Coordinator, the 311 Coordinator, or both.
Free to start. Deployed in days.
Questions? Email us at hello@civilized.ai