Connecting people to the help they need.
AI Coordinators™ help cities and organizations deliver faster answers, reduce wait times, and expand capacity by using your existing knowledge and systems.
The $50 billion problem.
Cities and communities spend billions each year on tech that promises to fix everything—by replacing old systems. 50% of those projects fail.
$50B
Annual CivTech spending
20+
Disconnected systems per city & region
50%
Traditional project failure rate
18mo
Traditional project implementation time
The Real Problem
Communities are fragmented. City departments don’t talk to nonprofits. Service providers operate in silos. Residents don’t know where to go. Knowledge is locked inside websites, PDFs, and newsletters—and disappears when staff leave.
The Wrong Solution
Traditional vendors say, “Migrate to our platform.” But cities and organizations can’t—and shouldn’t have to—replace systems built over decades, across thousands of independent entities.
What Communities Need
A shared coordination layer that connects cities, nonprofits, and local organizations, federates their information, and makes it usable across all channels—without taking ownership away from the people who generate it.
Coordinate, don't replace.
We're building AI Coordinators™ that sit above your existing infrastructure and organizational boundaries—connecting city systems, nonprofits, and community groups into one coordinated network.
Traditional Civic Tech
- Replace all your systems
- 18-36 month implementations
- $2M+ per 50k population
- Retrain the entire staff
- Massive operational disruption
- 50% chance of failure
Civilized Coordinators
- Work with what you have
- Deploy in days, not years
- A fraction of the cost
- No staff retraining needed
- Zero operational disruption
- Start small, scale at your pace
You have everything you need.
You don't need to replace your departments, systems or staff. You need intelligent coordination that keeps everything moving safely and efficiently. Let us help you.
Learn more about our approachStart with answers for free.
The Answer Coordinator is our free entry point for cities and organizations. Claim your site and get your free chat widget, see the impact, then expand coordination across your entire community.
Answer Coordinator
Answer constituent and community questions using only your approved data sources. When the Coordinator doesn't know something, it says so—and alerts your team to fill the gap with a draft response for approval.
What it does:
- Answers questions from any queryable public-facing source e.g. websites, PDFs, etc.
- Works 24/7 in 70+ languages
- Never hallucinates or makes up answers
- Identifies knowledge gaps in your documentation
- Reduces call volume and support burden for both cities and nonprofits
- Can be embedded as a search widget on your own website
- Or accessed through your claimed Civilized.org subdomain
Why free? Everyone deserves instant access to basic information. We make money when communities need more - solving complex problems, not answering simple ones.
Ready for more? Add paid Coordinators.
Add Coordinators for multi-step processes, cross-organization workflows, and region-wide coordination that turns days of back-and-forth into minutes.
311 Coordinator
Streamline 311 requests. Residents describe issues in plain language or upload a photo. The Coordinator categorizes, routes, and tracks - reducing 5-step forms to one conversation.
What it does:
- Accepts requests in natural conversation (70+ languages)
- Analyzes image uploads to understand the issue and its category
- Intelligently categorizes and routes to departments
- Residents can ask for their request status in real-time
- Integrates with existing 311 systems
This is a paid product. The 311 Coordinator includes setup, integration, and ongoing support. Pricing is population-based.
More Coordinators coming soon
- Donor Coordinator: Connects donors directly to verified community needs and nonprofit programs.
- Passport Coordinator: Pre-fills forms and applications across organizations.
- License Assistant: Guides businesses through multi-department licensing processes.
- Volunteer Coordinator: Matches people with real-time opportunities across organizations.
- Custom Workflows: Coordinate any complex process across city and community systems.
Enterprise-Grade Security & Trust.
Built on industry-leading infrastructure with comprehensive
compliance and protection for municipal operations.
Cloud infrastructure with proven reliability and security.
Comprehensive liability protection validates our security controls and commitment.
Automatic daily backups with sub-hour recovery goals for business continuity.
The platform we're building.
Today, Coordinators answer questions and route service requests. Tomorrow, they handle multi-step workflows across departments. Eventually, they become the coordination layer for all city services.
Our vision.
A resident asks:
"Where can I find after-school programs near me?"
Today, that requires searching dozens of disconnected websites, PDFs, and newsletters.
With full AI coordination:
Civilized searches across every participating city department, nonprofit, school, and community group at once. It delivers verified, real-time answers. It offers alerts when new programs open. It connects families directly to the organizations that can help.
Same organizations.
Same data ownership.
Same missions.
But interconnected instead of isolated—supporting entire communities in real time.
That’s federated AI coordination.
Built by people who understand coordination.
Matt and Silviu built TurboSquid in post-Katrina New Orleans into the world's largest 3D model marketplace and exited for $75M in 2021. During those years, Matt spent eight of them (2010-2018) volunteering inside New Orleans City Hall, discovering firsthand why government technology is so broken and laying the groundwork for a solution that challenges everything the $100B+ GovTech industry believes.
Matt's thesis: Government's problem isn't technology. It's coordination. Civilized is so confident in this approach that they're giving away their AI Answer Coordinator for free.
Ready to coordinate your community?
Deploy the Answer Coordinator, Chat Widget, or begin building your regional network.
Free to start. Deployed in days.
Questions? Email us at hello@civilized.ai