🎉Civilized AI raises $2M seed round!
Read the announcement

Residents describe it.
311 handles it.

The 311 Coordinator streamlines service requests. Your constituents describe issues in plain language or upload images. We handle the rest - intelligent categorization, smart routing, no confusing forms.

311 requests shouldn't be this hard.

Complicated forms frustrate residents and businesses. Misrouted tickets waste staff
time. Language barriers leave people behind. The 311 Coordinator fixes all of this.

TRADITIONAL 311 REQUESTS
The
Complexity Problem
Residents navigate confusing category dropdowns, fill out lengthy forms with required fields, and often pick the wrong department.
This leads to:
  • Asks clarifying questions if needed.
  • Extra work for staff who have to reassign and follow up.
  • Unnecessary waiting and delays.
Results: frustrated residents and overworked staff.
311 COORDINATOR
The
Simple Approach
Constituents describe the issue in their own words, in any of 70+ languages, or upload a photo.
The Coordinator understands the request:
  • Misrouted requests.
  • Analyzes photos.
  • Automatically routes the request to the correct department via the city’s existing 311 system.
Results: fewer errors, faster service, happier people.
Real requests handled by the Coordinator:
The Coordinator understands context, analyzes photos, and routes everything correctly
the first time. Every request. Every language. Every time.
There's a huge pothole on Main Street that's getting worse
Tree branches are blocking the stop sign at Oak and 5th
Can someone pick up the mattress on my curb?
There's graffiti on the playground equipment at Wilson Park
My neighbor's fence is falling into my yard

What the 311 Coordinator does.

Built for residents and businesses who need help and staff who need efficiency.

UNDERSTANDING
Natural Conversation
The public describes issues in plain language, in 70+ languages. No dropdown menus, no form fields, no confusion. The Coordinator asks follow-up questions only when needed to gather critical details.
Image Analysis
Upload a photo and the Coordinator understands what it's looking at. Potholes, graffiti, broken streetlights, overflowing dumpsters - it identifies the issue and suggests the correct category automatically.
DECISION-MAKING
Intelligent Routing
Every request goes to the right department the first time. The Coordinator learns your city's structure, workflows, and terminology to make routing decisions that match how experienced staff would handle the request.
Duplicate Detection
Multiple reports about the same pothole? The Coordinator recognizes duplicates, combines them automatically, and keeps all residents updated. Reduces redundant work and improves response efficiency.
DELIVERY & OPS
Real-time Updates
Residents can request status updates as their request moves through your workflow. When it's assigned, when work begins, when it's completed. No more "where's my request" phone calls.
System Integration
Works with your existing 311 platform - whether it's SeeClickFix, PublicStuff, Salesforce, or a custom system. The Coordinator sits on top as an intelligent layer, no replacement needed.

How it makes your 311 system better.

The difference between frustration and efficiency.

Traditional 311 Process
Resident finds 311 portal or phone number
Navigates category dropdown with 40+ options
Fills out form with 8-12 required fields
Guesses which department handles their issue
Submits request, hopes it goes to the right place
Staff member reviews, often reassigns to correct department
Resident wonders what's happening with their request
With 311 Coordinator
Resident describes the issue in their own words or photos
The Coordinator asks clarifying questions if needed
Automatically categorizes and routes correctly
Submitter gets confirmation and tracking link
Staff receives properly formatted, routed request
Both sides know exactly what's happening
Built to complement, not replace.
The 311 Coordinator isn't a full 311 system. It's an intelligent layer that makes your existing system work better. Your staff keep their familiar workflows and dashboards. Residents and businesses get a dramatically simpler experience. Everyone wins.

Enterprise-Grade Security & Trust.

Cloud infrastructure with proven reliability and security.

Comprehensive liability protection validates our security controls and commitment.

Automatic daily backups with sub-hour recovery goals for business continuity.

AI for good. We are committed to using AI responsibly.
Our tools are designed to support your team, keep community data safe, and always do more good than harm.

Built by people who understand coordination.

Matt and Silviu built TurboSquid in post-Katrina New Orleans into the world's largest 3D model marketplace and exited for $75M in 2021. During those years, Matt spent eight of them (2010-2018) volunteering inside New Orleans City Hall, discovering firsthand why civic technology is so broken and laying the groundwork for a solution that challenges everything.

Matt's thesis: Organizations' problem isn't technology. It's coordination. Civilized is so confident in this approach that it's giving away its AI Answer Coordinator for free.

Get started with the 311 Coordinator.

Streamline requests and reduce staff workload starting this month.

AVAILABLE NOW

311 Coordinator

What's included:

  • 311 Coordinator trained on your city's categories and
    workflows
  • Natural language communicates in 70+ languages
  • Image analysis to understand photos and suggest correct
    categories
  • Intelligent routing to the right department every time
  • Duplicate detection and automatic combining
  • Real-time updates to residents as requests progress
  • Integration with your existing 311 system
  • Ongoing support and system updates

Pricing: The 311 Coordinator's pricing is population-based. Pricing includes complete setup, integration with your existing 311 system, training for your team, and ongoing support. Most cities see ROI within the first 90 days through reduced staff time on categorization and routing.

What we need to get started:

  • Details about your current 311 system and request volumes
  • List of departments and typical request categories
  • 1-hour kickoff call to understand your workflows
  • API access to your 311 platform (we'll guide you through this)

Setup typically takes 2-3 weeks from kickoff to launch. We handle the technical integration - your team focuses on validating the routing logic.

Schedule a Demo

Ready to coordinate your city services?

Start with the free Answer Coordinator or contact us with any questions!

Get Started