🎉Civilized AI raises $2M seed round!
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Give residents answers. Not hallucinations.

The Answer Coordinator is a free AI tool that answers public questions using only your approved data sources. When it doesn't know something, it says so, alerts your team, and provides a draft answer for approval.

Schedule a Demo

Every AI chatbot has the same fatal flaw.

Chatbots make up answers. Then residents and business owners show up with wrong information, staff waste time correcting mistakes, and trust evaporates.

Other AI Solutions
The
Hallucination Problem
Generic AI systems are trained to always respond — even when they don’t know the answer.
That means they'll confidently tell the public things such as:
  • The wrong permit fees
  • Incorrect pickup schedules
  • Outdated policy information
Results: frustrated residents and wasted staff time.
The Answer Coordinator
The
Responsible Approach
Our Coordinator only provides answers from your approved sources — such as your website or permit portal.

If the answer isn't there, it says "I don't know", alerts your team, and provides a draft answer for approval.
Results: Fewer support tickets, and increased public trust.
Real questions. Real answers.
The Answer Coordinator responds to everyday questions like:
What permits do I need to open a restaurant?
How do I rent the pavilion in Forest Park?
What are the zoning requirements for a home business?
What's the process for a food truck license?
When is the next city council meeting?

How the Answers Coordinator works.

Simple for residents and businesses. Reliable for staff. Easy to deploy.

STEP 1
You tell us your data
sources.
  • Your city website
  • Permit tracking portals
  • 311 system
  • Calendar and event systems
  • Any public-facing database
We connect to what you have. No data migration required.
STEP 2
We train and
maintain.
  • Scrapes and indexes approved sources
  • Learns your city's specific terminology
  • Tests responses against known questions
  • Ensures info is accurate and helpful
  • Answers come only from approved data
Training takes 3-5 days, not months. Constantly being updated.
STEP 3
Constituents Get
Instant Answers.
  • Natural conversation in 70+ languages
  • Quick answers to common questions
  • Guidance through permit and license
  • Links to relevant forms and resources
  • Works 24/7, including holidays - never retires
We connect to what you have. No data migration required.
STEP 4
Your Data Gets
Smarter Over Time.
  • Data sources are scanned hourly
  • Dashboard shows questions being asked
  • Alerts staff to knowledge gaps
  • Identifies inconsistencies in the data
  • Provides draft answers for missing info
  • You add sources, answers get better
Training takes 3-5 days, not months. Constantly being updated.
Zero tolerance for hallucinations.
The Answer Coordinator operates on one simple rule: if the information isn't in your approved sources, it says "I don't have that information". Coordinators identify inconsistencies and provides draft answers for your staff to review and approve.

Enterprise-Grade Security & Trust.

Built on industry-leading infrastructure with comprehensive compliance and protection for municipal operations.

Cloud infrastructure with proven reliability and security.

Comprehensive liability protection validates our security controls and commitment.

Automatic daily backups with sub-hour recovery goals for business continuity.

Providing answers is just the beginning.
Our vision is AI Coordinators that connect every department, every system, preserve institutional knowledge, and make complex city processes simple - one solution for all your systems.

Built by people who understand coordination.

Matt and Silviu built TurboSquid in post-Katrina New Orleans into the world's largest 3D model marketplace and exited for $75M in 2021. During those years, Matt spent eight of them (2010-2018) volunteering inside New Orleans City Hall, discovering firsthand why government technology is so broken and laying the groundwork for a solution that challenges everything the $100B+ GovTech industry believes.

Matt's thesis: Government's problem isn't technology. It's coordination. Civilized is so confident in this approach that they're giving away their AI Answer Coordinator for free.

Get the Answer Coordinator free for your city.

Start giving residents and business owners better answers in days, not months.

FREE FOREVER

Answer Coordinator

What's included (free forever):

  • The Answer Coordinator that’s trained on your city’s data sources
  • 70+ language support so every constituent can get help
  • Hosted solution with a unique URL for your deployment
  • Analytics dashboard showing what residents are asking
  • Knowledge gap alerts when we can't answer something
  • Automatically drafted answers for your approval
  • Hourly updates as your sources change
  • Ongoing validation alerts staff to any inconsistencies

What we need to get started:

  • URLs to your city website, permit portal, and any public databases
  • 30-minute kickoff call to understand your priorities
  • Feedback after the first week of deployment

Why free? Every resident and business owner deserves instant answers to basic questions. We make money when cities need more - solving complex problems, not answering simple ones.

Get the Answer Coordinator for Free

Ready to provide answers to your city?

Deploy the Answer Coordinator, the 311 Coordinator, or both.
Free to start. Deployed in days.

Schedule a Demo

Questions? Email us at hello@civilized.ai