🎉Civilized AI raises $2M seed round!
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We don't replace your systems. We make them work together.

Cities have great technology that doesn't deliver because systems don't connect. We build AI Coordinators that sit on top of what you have and make it all function as one.

Why great systems deliver bad experiences.

Your 311 platform works. Your permit portal works. Your website works. But residents can't get a simple answer because they don't talk to each other.

Your city has systems.
311 platform, permit portals, websites, GIS data, event calendars. They all work fine individually. But they don't talk to each other. Residents ask questions that span multiple systems. 
Requests get stuck.
Staff spend time manually connecting information across platforms. Requests get stuck because nobody knows which department should handle them.
How we help.
Coordinators understand resident needs, connect to your existing systems, and deliver the right outcome all while making your systems talk to each other and get better over time.

Examples of what this looks like.

Answer Coordinator
Answers resident questions by connecting to your websites, permit portal, and calendars. Explains where the answer came from. When it doesn't know something, it says so and alerts your team with suggested content.
311 Coordinator
Takes requests in plain language or a photo upload, understands what is needed, routes them to the correct department, detects duplicates, and keeps residents updated automatically.
Our approach
We don't replace your systems. We add an intelligent layer on top that makes them function as one unified service from the resident's perspective. No new systems to build. Residents get simple, reliable interactions in 70+ languages.

How we build Coordinators.

We don't build monolithic systems. We build modular skills that combine to solve specific problems.

MODULAR SKILLS
Skills = Capabilities
Each skill handles one thing: understand natural language, analyze an image, check for duplicates, route to a department, send a notification. Skills are reusable. The "analyze image" skill works in 311 intake and permit verification. Build once, use everywhere.
Coordinators = Orchestrated Skills
A Coordinator combines multiple skills to deliver a complete solution.
Why this matters.
Each Coordinator we build adds skills to your library. Those skills get reused in future Coordinators. Your investment compounds over time.
The skills powering the Answers Coordinator today will power your permit Coordinators tomorrow. Nothing is wasted. Nothing ends up on a shelf.

Our principles.

How we approach every problem, every Coordinator, every city.

1
We're anti rip-and-replace.
Your existing systems work and contain institutional knowledge. We don't replace them. We coordinate them by building on top of what you have.
2
Integration over disruption.
We connect to what you have via APIs and existing interfaces. No data migration. No system overhauls. Just an intelligent layer that makes everything work better.
3
Intelligence, not replacement.
Coordinators add intelligence to your existing systems. They don't replace staff—they handle routine work so your team can focus on complex problems.
4
Skills compound over time.
Every Coordinator adds reusable skills to your library. Your first investment makes future solutions faster and cheaper.
The long game.
We're building an intelligent coordination layer for cities. Start with resident-facing Coordinators (Answers and 311). Add staff-facing tools (permits, licenses, inspections). Eventually coordinate across every department and system.
Each Coordinator adds reusable skills. Your investment compounds. All built on what you have. Nothing on a shelf.

Ready to talk?

We're building Coordinators that make cities work better. If your city
needs help connecting systems and serving residents, let's talk.

Schedule a Demo

Questions? Email us at hello@civilized.ai